Collection Policy
At Plateau Magique, we prioritize the freshness and quality of our handcrafted Plateaux. To ensure the best experience for our customers, we currently only offer a Click & Collect service. This policy outlines the details of our collection process.
1. Click & Collect
1.1. Locations: Orders can be collected from our designated pick-up locations in Moutier or Bienne. The exact address and pick-up instructions will be provided upon confirmation of your order.
1.2. Collection Times: Collection times are displayed during the checkout process. Customers are responsible for picking up their orders within the specified time slot to ensure the freshness of our products.
1.3. Proof of Purchase: When collecting your order, please bring a copy of your order confirmation email (digital or printed) for verification purposes.
1.4. Late Pick-Up: If you are unable to collect your order at the agreed time, please contact us as soon as possible. While we strive to accommodate delays, we cannot guarantee product quality beyond the scheduled collection time.
2. No Delivery Service
2.1. Plateau Magique does not currently offer delivery services. All orders must be collected at one of our designated Click & Collect locations.
2.2. Shipping Restrictions: Due to the delicate nature of our products, we do not ship orders by mail or courier services.
3. Order Deadline
3.1. Orders must be placed by 16:00 the day before the desired collection date.
3.2. Our capacity is limited to ensure the highest quality, and availability is on a first-come, first-served basis. Early booking is highly recommended.
4. Customer Responsibility
4.1. It is the customer’s responsibility to provide accurate information during the ordering process, including their preferred collection location and time.
4.2. We are not liable for uncollected orders due to incorrect details or failure to arrive within the scheduled time.